Support Tickets
Synctech includes a built-in support ticket system so you can report issues or request new features without ever leaving the app.
Submitting a ticket
A Help button (circle with a question mark icon) is fixed to the bottom-right corner of every page after you log in.
- Click the Help button
- Select Submit a Ticket from the dropdown menu
- Fill in the form:
| Field | Description |
|---|---|
| Type | Bug Report, Feature Request, or Question |
| Priority | Low, Medium, or High — use High for anything blocking your work |
| Title | A short, clear summary (5–200 characters) |
| Description | A detailed explanation of the issue or request (up to 2 000 characters) |
- Click Submit Ticket
You'll see a confirmation toast. Your ticket is now logged and visible to the support team.
Tracking your tickets
To see all the tickets you've submitted and check their status:
- Click the Help button
- Select My Tickets
Or navigate directly to /support from the URL bar.
Ticket statuses
| Status | Meaning |
|---|---|
| Open | Received and awaiting review |
| In Progress | Being actively worked on by the team |
| Resolved | Fix or answer has been applied |
| Closed | No further action required |
Admin notes
When your ticket is updated, an Admin Notes section appears on the ticket card with a message from the support team. Check My Tickets to see any responses.
Other help options
The Help button dropdown also includes:
- My Tickets — View all your submitted tickets
- Documentation — Opens this site at
docs.synctech.appin a new tab
What makes a good ticket?
The more context you provide, the faster the team can help:
- For bugs: include what you were trying to do, what happened instead, any error messages, and your browser/device
- For feature requests: describe the problem you're trying to solve, not just the solution
- For questions: include what you've already tried