Frequently Asked Questions
Account & access
How do I sign up?
Visit the app and click Sign Up. You can create a new company or join an existing one with an invitation code.
How do I join an existing company?
Ask your company admin for an invitation link or join code. Navigate to the link or use the Join Company page.
I forgot my password
Click Forgot Password on the login page and enter your email. You'll receive a reset link.
What roles are available?
| Role | Access level |
|---|---|
| Owner | Full access including billing and company deletion |
| Admin | Full access except billing transfer |
| Manager | Project and crew management |
| HR | Employee and payroll management |
| Foreman | Field operations and task management |
| Standard | Basic read access and personal tasks |
Projects
How are project estimates calculated?
Estimates are based on tasks from your Task Library, each with defined labor hours, crew size, and equipment needs. Synctech also uses machine learning on your historical data to suggest more accurate estimates over time.
Can I import existing project data?
Yes. Navigate to Data Migration from the admin portal to import projects, tasks, and historical data via CSV.
Billing
How does billing work?
Synctech uses a subscription model. Visit the Pricing page for current plans. Billing is managed through Stripe.
Can I change my plan?
Contact support through the in-app ticket system or reach out to your account representative.
Support tickets
How do I report a bug or request a feature?
Click the Help button (bottom-right corner of any page in the app) and select Submit a Ticket. Fill in the type, priority, title, and description, then click Submit.
Where can I see the status of a ticket I submitted?
Click the Help button and select My Tickets, or navigate directly to /support. Each ticket shows its current status and any notes from the admin team.
What do the ticket statuses mean?
| Status | Meaning |
|---|---|
| Open | Submitted and waiting for review |
| In Progress | Being actively worked on |
| Resolved | Fix or answer has been applied |
| Closed | No further action will be taken |
How long does it take to get a response?
- High priority tickets are reviewed within 1 business day
- Medium priority within 3 business days
- Low priority on a best-effort basis
Can I submit a ticket without logging in?
No — you must be logged in. This ensures your ticket is linked to your account and company so the team can investigate accurately.